Ricoh SP 3710DN Field Service Manual

6.Troubleshooting
191
Jam message
Cause
Sensor
sensor (optional tray)
sensor [4]
Internal Misfeed
Paper stays at the registration sensor
Registration
sensor [1]
Paper does not reach the exit sensor
Paper exit sensor
[2]
Misfeed: Duplex Unit Remove Paper
(Touch panel models)
Misfeed: Dup. Unit Remove Paper
(Four-line LCD models)
Paper does not reach the registration
sensor (duplex feed)
Registration
sensor [1]
Paper does not reach the duplex entry
sensor
Duplex sensor [3]
Misfeed: Standard Tray (Touch panel
models)
Misfeed: Main Tray (Four-line LCD
models)
Paper stays at the exit sensor
Paper exit sensor
[2]
Internal Jam Counters
The following internal jam counters are printed on the maintenance page.
Name on Maintenance Page
Cause
Paper Input
Paper stays at the registration sensor
Before Paper Output
Paper does not reach the exit sensor
Paper Output
Paper stays at the exit sensor
Before Duplex Unit
Paper does not reach the duplex entry sensor
Original Jam (ADF/ARDF)
Jam Sensor Layout
The sensors used for jam detection are shown below.

Ricoh SP 3710DN Specifications

General

Color	No
Duplex printing	-
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	32 ppm
Printer fonts	PCL, PostScript
Printing colors	Black
Maximum duty cycle	- pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Total input capacity	300 sheets
Total output capacity	125 sheets
Maximum input capacity	550 sheets
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.72 W
Power consumption (printing)	- W
Sustainability compliance	Yes
Sustainability certificates	ENERGY STAR
Sound pressure level (printing)	- dB
Product color	Black, White
Market positioning	Home & office
USB connector	USB Type-B
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Cabling technology	10/100Base-T(X)
Server operating systems supported	Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8.1
Included cartridge capacity (black)	7000 pages

Weight and Dimensions

Depth	392 mm
Width	370 mm
Height	262 mm