Ricoh SP 3710DN Field Service Manual

6.Troubleshooting
178
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC557
B
Zero-crossing frequency exceeded
The number of zero cross signal interrupts do not reach a specified value during
frequency detection.
 Unstable frequency of the power supply line
None
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC559
A
Fuser 3 times jam error
The paper jam counter for the fusing unit reaches 3. The paper jam counter is
cleared if the paper is fed correctly.
 Defective fusing unit
 Defective fusing control
This SC is activated only when this function is enabled with "SC559 Detection" in
"Engine Maintenance" (default "OFF").
Turn off this function after a jam removal.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC580
A
Environment thermistor error
The thermistor output is less than 0°C for 5 seconds after the fusing lamp turns ON.
Disconnected or defective environment thermistor
1. Reset the SC.
2. Replace the environment thermistor.
SC 6xx (Communication and Other Errors)
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC688
D
PRREQ signal not asserted
The print request signal (PRREQ) signal is not asserted within the prescribed time
after paper reaches the registration stand-by position,
 Main board error
 Communication error
1. Turn the power OFF and ON.
2. Check the interface harness of the main board.

Ricoh SP 3710DN Specifications

General

Color	No
Duplex printing	-
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	32 ppm
Printer fonts	PCL, PostScript
Printing colors	Black
Maximum duty cycle	- pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Total input capacity	300 sheets
Total output capacity	125 sheets
Maximum input capacity	550 sheets
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.72 W
Power consumption (printing)	- W
Sustainability compliance	Yes
Sustainability certificates	ENERGY STAR
Sound pressure level (printing)	- dB
Product color	Black, White
Market positioning	Home & office
USB connector	USB Type-B
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Cabling technology	10/100Base-T(X)
Server operating systems supported	Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8.1
Included cartridge capacity (black)	7000 pages

Weight and Dimensions

Depth	392 mm
Width	370 mm
Height	262 mm