Ricoh SP 3710DN Field Service Manual

6.Troubleshooting
177
No.
Type
Error Name/Error Condition/Major Cause/Solution
4. Replace the PSU.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC552
A
Fuser reload error (non-contact thermistor)
The fusing temperature rises 1°C or less in 1.5 seconds; and this continues 5 times
consecutively.
 Defective or deformed non-contact thermistor
 Incorrect power supply input at the main power socket
1. Reset the SC.
2. Replace the fusing unit.
3. Replace the drawer harness.
4. Replace the PSU.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC553
A
High temperature error (soft) (non-contact thermistor)
The detected temperature stays at 220°C for 0.5 second, and this consecutively
occurs 10 times.
 Defective main board
 Defective PSU
1. Reset the SC.
2. Replace the main board.
3. Replace the PSU.
4. Replace the fusing unit.
5. Replace the drawer harness.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC554
A
High temperature error (hard) (non-contact thermistor)
The detected temperature stays at 228°C for 0.2 second, and this consecutively
occurs 4 times.
 Defective main board
 Defective PSU
 Defective fusing unit
1. Reset the SC.
2. Replace the fusing unit.
3. Replace the drawer harness.
4. Replace the PSU.

Ricoh SP 3710DN Specifications

General

Color	No
Duplex printing	-
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	32 ppm
Printer fonts	PCL, PostScript
Printing colors	Black
Maximum duty cycle	- pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Total input capacity	300 sheets
Total output capacity	125 sheets
Maximum input capacity	550 sheets
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.72 W
Power consumption (printing)	- W
Sustainability compliance	Yes
Sustainability certificates	ENERGY STAR
Sound pressure level (printing)	- dB
Product color	Black, White
Market positioning	Home & office
USB connector	USB Type-B
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Cabling technology	10/100Base-T(X)
Server operating systems supported	Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8.1
Included cartridge capacity (black)	7000 pages

Weight and Dimensions

Depth	392 mm
Width	370 mm
Height	262 mm