Ricoh SP 3710DN Field Service Manual

6.Troubleshooting
180
Message
Causes
Solutions
remove paper.
 Check the originals are suitable for
scanning.
ADF Orig. Misfeed
Open ADF Cover and
remove paper.
Available: IDCard Copy
A4/A5
SEF/A6/8.5×11/5.5×8.5
ID card copy could not be
performed because the tray
does not contain the valid
sizes of paper, which are A4,
Letter, A5, 5.5×8.5 inches, or
A6 size.
 Set the machine to print copies
using A4 or Letter size paper in the
[Select Paper] settings.
 Specify A4 or Letter size paper for
the tray selected for printing
copies.
Available: 2 Sided Copy
A4, LG, LT, 8×13, 8
1/4×13, 8 1/2×13, 16K
Only when using the touch
panel models.
2-sided copying could not be
performed because the tray
does not contain a valid size
of paper, which are A4, Letter,
Legal, 8 × 13 inches, 8
1
/
2
× 13
inches, Folio, or 16K.
 Select the tray containing A4, B5,
Letter, or Legal size paper in the
[Select Paper] setting.
 Specify A4, Letter, Legal, 8 × 13
inches, 81/2 × 13 inches, Folio, or
16K size for the tray selected for
printing copies.
Available: 2 Sided Copy
A4/LG/LT
Only when using the four-line
LCD models.
2-sided copy could not be
performed because the tray
does not contain a valid size of
paper, which are A4, Legal, or
Letter.
 Select the tray containing A4,
Letter, or Legal size paper in the
[Select Paper] setting.
 Specify A4, Letter, or Legal size for
the tray selected for printing
copies.
Busy
Fax transmission could not be
completed because the
destination's line was busy.
Wait for a while and send the fax again.
Cannot Copy This Setting
Comb.: 2 on 1 / 4 on 1
Combined copying could not
be performed because the tray
does not contain a valid size of
paper, which are A4, Letter, or
Legal size.
 Set the machine to print copies
using A4, Letter, or Legal size
paper in the [Select Paper]
settings.
 Specify A4, Letter, A5, 5.5×8.5, or
A6 size paper for the tray selected
for printing copies.
Cannot copy.
Set original to ADF.
Combined copying could not
be performed because the
originals were not placed in
 Use the ADF, even when copying a
single sheet.
 If you need to use the exposure

Ricoh SP 3710DN Specifications

General

Color	No
Duplex printing	-
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	32 ppm
Printer fonts	PCL, PostScript
Printing colors	Black
Maximum duty cycle	- pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Total input capacity	300 sheets
Total output capacity	125 sheets
Maximum input capacity	550 sheets
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.72 W
Power consumption (printing)	- W
Sustainability compliance	Yes
Sustainability certificates	ENERGY STAR
Sound pressure level (printing)	- dB
Product color	Black, White
Market positioning	Home & office
USB connector	USB Type-B
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Cabling technology	10/100Base-T(X)
Server operating systems supported	Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8.1
Included cartridge capacity (black)	7000 pages

Weight and Dimensions

Depth	392 mm
Width	370 mm
Height	262 mm