Ricoh SP 3710DN Field Service Manual

6.Troubleshooting
181
Message
Causes
Solutions
the ADF.
glass, select [Off] or [Manual 2Sd
Scan Mode] in [Duplex/Combine]
under [Copier Features], and then
try again.
Check Paper Size
The paper size set for the
document differs from the size
of the paper in the indicated
tray.
 When using the touch panel
models
Press [Form Feed] to begin
printing, or press [Job Reset] to
cancel the job.
 When using the Four-line LCD
models
Press the [OK] key to begin
printing, or press the [Back] key to
cancel the job.
Check Paper Type
The paper type set for the
document differs from the type
of the paper in the indicated
tray.
Connection Failed
The line could not be
connected correctly.
 Confirm that the telephone line is
properly connected to the
machine.
 Disconnect the telephone line from
the machine, and connect a
standard telephone in its place.
Confirm that you can make calls
using the telephone. If you cannot
make calls this way, contact your
telephone company.
Cover open
A cover is open.
Close the cover completely.
Dial Failed
The fax could not be sent.
 Confirm that the fax number you
dialed is correct.
 Confirm that the destination is a
fax machine.
 Confirm that the line is not busy.
 You may need to insert a pause
between certain digits. Press the
[Redial] after, for example, the
area code.
 When using the touch panel
models
Check that [PSTN / PBX] in
[Administrator Tools] has been

Ricoh SP 3710DN Specifications

General

Color	No
Duplex printing	-
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	32 ppm
Printer fonts	PCL, PostScript
Printing colors	Black
Maximum duty cycle	- pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Total input capacity	300 sheets
Total output capacity	125 sheets
Maximum input capacity	550 sheets
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.72 W
Power consumption (printing)	- W
Sustainability compliance	Yes
Sustainability certificates	ENERGY STAR
Sound pressure level (printing)	- dB
Product color	Black, White
Market positioning	Home & office
USB connector	USB Type-B
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Cabling technology	10/100Base-T(X)
Server operating systems supported	Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8.1
Included cartridge capacity (black)	7000 pages

Weight and Dimensions

Depth	392 mm
Width	370 mm
Height	262 mm