Ricoh SP 3710DN Field Service Manual

6.Troubleshooting
174
No.
Type
Error Name/Error Condition/Major Cause/Solution
 Defective main motor
 Disconnected or defective motor harness
1. Turn the power OFF and ON.
2. Replace the main motor if the torque load is normal.
3. Clean/replace the AIO and/or fusing unit if the torque load is abnormal.
4. Replace the motor harness.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC530
D
Cooling fan error
The FAN lock signal – High for 10 seconds, after the cooling fan motor started to
rotate.
Disconnected or defective fan motor harness
1. Turn the power OFF and ON.
2. Replace the cooling fan.
3. Replace the fan motor harness.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC541
A
Fusing thermistor error
The thermistor output is less than 0°C for 5 seconds after the fusing lamp turns ON.
Disconnected or defective fusing thermistor
1. Reset the SC.
2. Replace the fusing unit.
3. Replace the drawer harness.
4. Replace the PSU.
No.
Type
Error Name/Error Condition/Major Cause/Solution
SC542-
01
A
Fuser reload error
The fusing temperature rises 6°C or less in 1.5 seconds; and this continues 5
times consecutively.
 Defective or deformed thermistor
 Incorrect power supply input at the main power socket
SC542-
02
A
Fuser reload error
The fusing temperature has not reached 45°C within 9 seconds (after the fusing
lamp comes ON while the machine is warming-up).
 Defective or deformed thermistor
 Incorrect power supply input at the main power socket
SC542-
A
Fuser reload error

Ricoh SP 3710DN Specifications

General

Color	No
Duplex printing	-
Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Time to first page (black, normal)	7.5 s
Print speed (black, normal quality, A4/US Letter)	32 ppm
Printer fonts	PCL, PostScript
Printing colors	Black
Maximum duty cycle	- pages per month
Page description languages	PCL 5e, PCL 6, PostScript 3
Total input capacity	300 sheets
Total output capacity	125 sheets
Maximum input capacity	550 sheets
Paper tray media weight	52 - 162 g/m²
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
AC input voltage	220 - 240 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	0.72 W
Power consumption (printing)	- W
Sustainability compliance	Yes
Sustainability certificates	ENERGY STAR
Sound pressure level (printing)	- dB
Product color	Black, White
Market positioning	Home & office
USB connector	USB Type-B
USB 2.0 ports quantity	1
Wi-Fi standards	802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Cabling technology	10/100Base-T(X)
Server operating systems supported	Windows Server 2008, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016
Windows operating systems supported	Windows 10, Windows 7, Windows 8.1
Included cartridge capacity (black)	7000 pages

Weight and Dimensions

Depth	392 mm
Width	370 mm
Height	262 mm