Operating Instructions Combics CAIXS2 111
Error Codes
Error Codes
Errors are divided into the following:
– Dynamic errors are displayed for the duration of the error with an error code (e.g. inf 01).
– Temporary errors are displayed for 2 seconds (e.g. inf 07).
– Fatal errors are displayed continuously (e.g. err101; a reset is required to clear these).
Display Cause Remedy
No display
segments
No power present Check power supply
-------
Key has no function in this status
Flashing k
Battery defective or time changed Set time
H
Weighing range exceeded Unload the balance
l or Err 54 Weighing pan is not in place Position the weighing pan
ERR 101–104
Key is stuck
Key pressed when switching on
Release key or contact your local Sartorius Service Center
Err 320
Operating program memory faulty Contact your local Sartorius Service Center
Err 335
Verified weighing platform not compatible with the
connected terminal
Connect a compatible weighing platform
Err 340
New EEPROM loaded (Service) Turn the scale off and then on again. If the error code Err340
is still displayed, please contact your local Sartorius Service
Center
Err 341
RAM has lost data; battery is dead Leave the scale connected to power for at least 10 hours
Err 343
Loss of data in the memory area for transaction numbers
in external alibi memory
Contact your local Sartorius Service Center
Inf 01
Data output not compatible with output format Set output format correctly
inf 02
Adjustment condition was not maintained
e.g., not tared or weighing pan loaded
Calibrate only when zero is displayed
Unload the scale, press ) key to tare
inf 03
Adjustment could not be completed within
a certain time.
Allow to warm up again and repeat the adjustment process
Inf 06
Built-in adjustment weight defective Contact your local Sartorius Service Center
inf 07
Function not allowed in scales verified for use in legal
metrology
Contact your local Sartorius Service Center
inf 08
The load on the scale is too heavy to zero the readout Check whether “Tare/zero at power on” (1.12) is set
Inf 09
Taring is not possible when the scale gross weight is zero Zero the scale
inf 10
Tare key is blocked when there is data in the tare memory The application program data must be deleted before taring
inf 18
Preload is too light
Inf 19
Preload is too heavy
inf 29
Minimum load not reached Reduce min. load
(under Application, menu item 3.6)
Inf 30
BPI ID (BPI byte) not deleted in current weighing
platform(COM1 is fixed on XBPI data communication)
Reset weighing parameters to factory settings for
current weighing platform
Inf 31
Interface handshake activated (XOFF, CTS) Send XON, unblock CTS
inf 71
Cannot store the current weight value (e.g., control limits
too low or too high)
None
inf 72
Cannot store the current weight value
(e.g., the transaction counter has reached its limit)
None
inf 73
Data cannot be written or read Contact your local Sartorius Service Center
inf 74
Function is blocked (e.g., menu is locked, device is already
configured to another interface)
None
NO WP
No weighing platform connected Connect weighing platform
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