Sending the PO-Activation-File via Support Request
1. Open the following web page in the Internet browser:
http://www.siemens.com/automation/support-request
2. Step 1: Select a product
– Enter the following in the "Product/Order number" input field:CPU 410
– Click "Search"
In the "Product range" list, you will find the entry "SIMATIC PCS7".
– Select the "CPU 410" option box.
– Select the check box "Problem with SIMATIC authorization/license".
– Click "Next".
3. Step 2: Select an application case
– Enter the following in the input field: Upgrade CPU 410
– Click "Next".
4. Step 3: Our solutions
– Click "Next".
5. Step 4: Describe a problem
– Make the entries in the mandatory fields.
– Enter the following in the "Details" input field: Request PO-Activation-File
– In the "Attachment" area, click "Browse".
Navigate to the PO-Activation-File on a computer.
Select the PO-Activation-File and click "Open".
The file is added to the Support Request as an attachment.
You can send more than one PO-Activation-File with a Support Request.
– Click "Next".
6. Step 5: Specify contact data
– Make the entries in the mandatory fields.
– Click "Next".
7. Step 6: Compile & send
– Check your entries. Make sure that all attachments are complete.
– Click "Send".
● Wait for response
You will receive the response mail within 48 hours. The email contains a file for each PO-
Activation-File sent. This file is the PO‑Release-File with which you perform the upgrade.
You can find information on this in the section "How to perform the upgrade of the System
Expansion Card (Page 58)".
Ensuring Availability
3.5 Licenses and license keys
Service Support and Diagnostics (V8.2)
Service Manual, 03/2016, A5E36200111-AA 57
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