9.6 PIN code keypad with online upgrade does not work
If you have a problem with the online PIN code keypad, go through the
following checklist.
1. Check the battery level. Perform a battery test (see the quick guide
provided).
2. Check that the chip IDs have been entered correctly.
3. Check whether the lock is correctly assigned to the Online PIN code
keypad (see
Adding a PIN code keypad with online upgrade [}44]
).
9.7 Lock with online upgrade does not work
Go through the following checklist if the automatic configuration was not
successful due to problems with online locks
:
1. Check that the different locks chip IDs have all been entered correctly.
2. Check that the network thumbturn cap (LockNode) is installed cor-
rectly. See also the supplied quick guide.
9 After the network thumbturn cap has been installed correctly, you
will hear four short beeps.
3. When retrofitting or replacing network thumbturn caps, check the cor-
rect assignment of the locks!
9.8 Network error
Check that your Internet connection is stable if several network errors occur
within 24 hours.
NOTE
Many standard Internet routers obtain a new IP address at specific inter-
vals, which may lead to a brief interruption in the Internet connection. A er-
ror message will be generated
(mainly at night)
if this process is longer
than 30 seconds.
9.9 Manual resetting of LockNodes
A programmed online locking device consists of two separately
programmed components: the locking device and the LockNode. Both
components are matched to one another and cannot be used in another
locking system when programmed. Always use the web app to reset the
LockNode; see
Disconnecting components with online upgrade [}48]
.
MobileKey (Manual)
9. Fault rectification
67 / 75
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