SMA eCharger - Page 95

12 Troubleshooting
SMA Solar Technology AG
Operating manual EVC22-3AC-20-BE-en-10 95
12.1.39 Event 10270
Event message:
• Communication fault with Sunny Home Manager
Explanation:
No communication connection to the SunnyHomeManager can be established.
Corrective measures:
• Ensure that the energy meter is correctly integrated into the same network as the product (see
energy meter manual).
• Connect the energy meter directly to the second Ethernet port of the product.
• For Wi-Fi connection: Improve the Wi-Fi connection quality (e.g., via Wi-Fi repeater) or connect
the product with the DHCP server (router) via Ethernet.
12.1.40 Event 10283
Event message:
• WiFi module faulty
Explanation:
The Wi-Fi module integrated in the product is defective.
Corrective measures:
• Contact Service.
12.1.41 Event 10284
Event message:
• No WiFi connection possible
Explanation:
The product does not currently have a Wi-Fi connection to the selected network.
Corrective measures:
• Ensure that the SSID, the Wi-Fi password and the encryption method have been entered
correctly. The encryption method is specified by your Wi-Fi router or Wi-Fi access point and
can be changed there.
• Ensure that the Wi-Fi router or Wi-Fi access point is in range and is signalizing correct
operation.
• If this message is displayed often, improve the Wi-Fi connection by using a Wi-Fi repeater.