SMART Board GX - Resolving Issues with Browser; Resolving Issues with Eshare

Chapter 6 Troubleshooting tools and apps
smarttech.com/kb/171744 71
Resolving issues with Browser
Issue Solutions
Browser isn’t working correctly.
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Make sure the display is connected to a properly configured network and the
network is connected to the internet.
See Connecting to a network on page23.
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Make sure Ethernet or Wi-Fi is enabled in Settings under Network settings.
See Network settings on page75.
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If Browser can’t visit secure (https) websites, ensure the display’s date and time are
correct.
See Date, time, location, and language settings on page78.
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Browser doesn’t support Flash or Java applets and will not function correctly if a
web page features these objects.
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Contact your network administrator.
You can’t find your downloads.
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Check the Downloads folder in File Manager.
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The display’s storage might be full. Delete files or move them to a USB drive for
backup.
There is an issue with audio.
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Make sure the volume isn’t muted on the display’s remote control.
See SMARTBoard GX series interactive displays user guide
(smarttech.com/kb/171745).
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Turn up the volume.
See SMARTBoard GX series interactive displays user guide
(smarttech.com/kb/171745).
Resolving issues with EShare
Issue Solutions
The display’s name doesn’t appear
in the list of available devices.
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Make sure the network is configured properly.
See Connecting to a network on page23.
Your device or computer can’t
connect to the display.
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Make sure your computer or device is on the same network as the display.
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Make sure the network is configured properly.
See Connecting to a network on page23.
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Make sure your computer or device is on the same subnet as the display. Contact
your network administrator.
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Connect your device or computer to the display’s Wi-Fi hotspot.
a. Connect an RJ45 cable to the display.
b. Turn on the display’s Wi-Fi hotspot.
See Network settings on page75.
c. Connect your computer or device to the display’s Wi-Fi hotspot.
d. Open the EShare app on your computer or device.
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Make sure the EShare app is installed on your device.
See SMARTBoard GX series interactive displays user guide
(smarttech.com/kb/171745).