SMART Board GX - Touch Isnt Working as Expected

Chapter 5 Troubleshooting the display
smarttech.com/kb/171744 66
Symptom Troubleshooting steps
There is a whine or buzzing sound
coming from the back of the display.
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Be aware that these sounds are normal. All displays emit some electrical noise.
Such sounds may be more noticeable with some displays than with others.
However, if you hear noise from the front of the display, further investigation is
required.
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Connect all devices to the same power outlet or power bar.
Touch isn’t working as expected
Symptom Troubleshooting steps
The display doesn’t respond to touch
on the Home screen with no
computer connected.
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If a lock icon appears briefly on the left and right sides of the screen, the Lock screen
feature is enabled. To unlock the screen, try either of the following procedures:
o
Touch the lock icon when it appears.
o
Use either the display’s remote control or a USB mouse connected to the
Service connector on the side connector panel to access Display settings >
Lock and remote control, and disable the Touch lock setting.
See Side and bottom connectorpanels on page50 and Appendix A Adjusting
display settings on page74.
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Remove infrared sources, such as incandescent or arc lights, desk lamps, and
infrared audio devices, or move the display to another location in the room.
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Ensure that there are no physical obstructions (such as holiday decorations) on the
display’s frame.
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Restart the display.
See Turning the display on or off on page54.
The display doesn’t respond to touch
when viewing the input from a
connected computer.
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Make sure SMART Product Drivers 12.17 SP1 or later are installed and running on the
connected computer.
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Make sure the USB cable between the display and the computer doesn’t exceed
the supported maximum cable length. See Using recommended cables on
page40.
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Make sure any connected computers have detected the display’s USB connection
and SMARTProduct Drivers 12.17 SP1 or later are installed.
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For Mac computers with macOS Mojave, ensure your MAC OS security settings
allow the SMART Board to control applications. See How to resolve issues with
installing and using SMARTLearning Suite software on macOS Mojave.