Chapter 5 Troubleshooting the display
smarttech.com/kb/171744 68
Symptom Troubleshooting steps
When viewing the input from a
connected computer and writing on
the screen, the ink appears in the
wrong place.
OR
Writing is intermittent.
OR
Ink disappears as you write.
l
Restart the display.
See
Turning the display on or off
on page54.
l
Make sure SMARTProduct Drivers 12.17 SP1 or later is installed on any connected
computers.
l
Orient the display. See Orienting your SMART interactive product using SMART
Product Drivers 12.
l
Remove infrared sources, such as sunlight, incandescent or arc lights, desk lamps,
and infrared audio devices, or move the display to another location in the room.
l
Update the firmware.
l
Avoid wearing any jewelry or other reflective objects when using the optical touch
system.
l
Make sure that clothing or other objects are not touching the screen where you’re
touching or writing.
You can’t write or draw in Microsoft
Office when viewing the input from a
connected computer.
l
Make sure Microsoft Office 2013 or later is installed.
l
Reinstall or update SMART Product Drivers and SMARTInk.
SMART software on connected computers isn’t
working as expected
Symptom Troubleshooting steps
SMARTNotebook software isn’t
working as expected.
See Troubleshooting SMARTNotebook.
Lumio by SMART isn’t working as
expected.
See Troubleshooting common issues in Lumio by SMART.
SMARTInk isn’t working as expected. See Troubleshooting SMART Ink.
SMART Product Drivers isn’t working
as expected.
See Troubleshooting SMARTProduct Drivers.
The SMART OPS PC module isn’t working as
expected
Symptom Troubleshooting steps
The SMART OPS PC module isn’t
working as expected.
See the
SMART OPS PC modules user guide
(smarttech.com/kb/171747).
To Next Page
Loading...
Need help?
General
