• There may be low/no GPRS signal. There may be no SIM card installed
Troubleshooting
Communication Problems
85
The normal sequence of messages displayed during a transaction using a GPRS connection is:
CONNECTING VIA IP,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates the terminal has connected successfully.
In this case, the display will show the response from your acquirer.
(See Appendix A for common transaction responses)
If the terminal fails to connect on the first try, it will make a two further attempts to connect
before voiding the transaction (or reverting to dial backup if T4230). The screen will display:
CONNECTING VIA IP, ATTEMPT 2
CONNECTING VIA IP, ATTEMPT 3
One of the following error messages may also be displayed:
LINE IDLE
The terminal cannot make a connection.
PLEASE NOTE:
GPRS terminals come with a SIM card pre-installed by Spire Payments. If there is no SIM card
installed, a warning will display at power up. If this happens, please call the helpdesk.
DO NOT remove the SIM unless instructed by the helpdesk.
DO NOT install your own SIM.
SPw70 (GPRS)
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