The terminal may be out of the WiFi range of
the WiFi access point. If possible, move the
terminal closer to the WiFi access point.
Check the WiFi access point is turned on
& plugged in.
Ensure the WiFi access point is correctly
connected to your Internet access point.
The terminal may not be properly configured
to the WiFi access point.
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Troubleshooting
Communication Problems
86
The normal sequence of messages displayed during a transaction using a WiFi connection is:
CONNECTING VIA IP,
CONNECTION MADE, PROCESSING NOW,
APPROVAL XXXXXX
CONNECTION MADE, PROCESSING NOW
This message indicates that the terminal has connected successfully.
In this case, the following response displayed will be from your acquirer.
See Appendix A for common transaction responses.
If the terminal fails to connect on the first try, it will make a further two attempts to connect
before voiding the transaction. The screen will display:
CONNECTING VIA IP, ATTEMPT 2
CONNECTING VIA IP, ATTEMPT 3
If the terminal fails to connect, check the following (in this order):
See Appendix F for information on how to configure your terminal and access point.
SPw60 (WiFi)
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