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Supra eKey Handbook
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e
KEY HANDBOOK
2
Table of Contents
Default Chapter
2
Table of Contents
2
About this Book
6
Introducing the SUPRA® System Components
8
System Requirements
10
Minimum Requirements
10
How the System Works
11
Ekey
12
SUPRA Handheld Computer Components
13
Ekey Shell
17
Esync Cradle
21
Keybox
24
Getting Started
28
Setting up Your Esync Cradle
29
Charging the Ekey Batteries
31
Battery Considerations
31
Installing Palm Desktop Software
32
Installing Add-On Applications
34
Removing Applications
36
Entering Data in Your SUPRA Handheld Computer
38
Tapping and Typing
38
Tap with the Stylus to Get Things Done
38
Elements of the SUPRA Handheld Computer Interface
39
Opening Applications
40
Entering Data
42
Two Ways to Enter Data into Ekey Applications
42
Graffiti Writing
43
Using Graffiti Writing to Enter Data
45
Writing Graffiti Characters
45
Graffiti Tips
47
The Graffiti Alphabet
48
Writing Capital Letters
49
Writing Numbers
49
Graffiti Numbers
50
Writing Punctuation Marks
50
Navigation Strokes
51
Using the Onscreen Keyboard
51
Using the Esync Application
54
Performing an Esync
56
How Often to Esync
56
Automatic Esync
56
Manual Esync
56
Viewing Messages Following Esync
58
Changing the Esync Dial-Up Configuration
58
Configuring Whether to Download Listings and Roster
60
Using the Ekey Application
62
Navigating the Ekey Application
63
Viewing Menu Options
63
Viewing Sub-Menu Options
64
Getting Help in the Ekey Application
65
Understanding Audio Tones
66
Obtaining the Listing Key from a Keybox
67
Releasing the Key Container
67
Attaching Listing Keys to the Key Container
67
Replacing the Key Container
68
Efeedback
68
Releasing the Shackle
71
Removing the Shackle
71
Reading Keybox Information
72
Incident Report
72
Reading New Keybox Access Information
72
Reviewing Keybox Access Information
73
Programming with Your Ekey
75
Changing the PIN Code in an Ekey
75
Changing the Shackle Code in a Keybox
76
Changing Access Hours in a Keybox
77
Using Call before Showing (CBS)
81
Reading a Keybox's Settings
86
Performing a Manual Update
88
Entering the Update Code into Your Ekey
88
Viewing Error Codes
89
Using the Edata Application
90
Navigating the Edata Application
91
Using the Listings Database
92
Viewing the Listing Menu
92
Performing a Custom Search
93
Viewing Custom Search Results
99
Setting up Profiles
101
Searching for a Listing by Address
104
Searching for a Listing by MLS ID
105
Viewing Personal Listings
106
Viewing Hotsheet Listings
107
Using the Roster Function
108
Viewing Roster Entries
108
Searching for Roster Members
109
Using the Keybox Inventory Function
111
Adding Keybox Information
111
Viewing Keybox Inventory Information
113
Deleting a Keybox from Your Inventory Record
113
Using the Showing Activity Function
115
Viewing Showing Activity
115
Viewing Messages
118
Viewing Messages Immediately after Esync
118
Viewing Messages after Using Your Ekey
118
Efeedback
121
Sending Feedback after Showing a Listing
121
Viewing Feedback from a Showing Agent
124
Using Kimweb
126
Logging on to the Agent Website
127
Obtaining an Update Code from Kimweb
128
Downloading Listings
129
Defining Your Market Area
129
Transfer Listings to Your Ekey
130
Downloading Roster
131
Downloading SUPRA Applications
132
Setting Keybox Assignments
133
Maintaining Keybox Assignments
133
Viewing Keybox Assignments
133
Generating Reports
134
Showing Activity Report
134
Key Activity Report
134
Keybox Information Report
135
Selecting Links
136
Using Kimvoice
138
Obtaining an Update Code from Kimvoice
139
Entering Your Update Code
140
Requesting Reports
142
Showing Activity Reports
143
Ekey Activity Report
146
Keybox Shackle Codes and CBS Codes
148
Names of Showing Agents
150
Troubleshooting
152
Before Calling Field Support
152
Troubleshooting Tips
153
Keybox Container will Not Open
153
Keybox Shackle will Not Release
153
Key Container will Not Close
153
Code: Forgotten or Lost
153
Bad Code Time-Out
153
Esync Cradle Cannot Dial out
154
Resetting Your Esync Cradle
155
Resetting Your SUPRA Handheld Computer
155
Restoring Data
157
Beaming Applications
158
SUPRA Handheld Computer Doesn't Responding to Taps
159
Error Codes
162
Broker Messages
170
Sending Broker Messages
170
Cooperating Systems
172
Accessing Keyboxes in a Cooperating SUPRA Keybox System
172
Adding a Cooperating System Code to Your Ekey
172
Receiving an Update Code for a Cooperating Keybox System
173
Accessing Cooperating Advantage Express Keyboxes
174
Updating in Advantage Express Systems
174
Knowing When to Update in Advantage Express Systems
174
Entering Update Codes for Cooperating Keybox Systems
175
Using Your Ekey to Access Cooperating Keyboxes
175
Updating in Other SUPRA Systems
175
Keybox Information
177
FCC Statements
178
Consumer Note Regarding the Ekey
178
Consumer Note Regarding the Esync Cradle
178
Other manuals for Supra eKey
Instruction Manual
2 pages
User Guide
2 pages
4
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Supra eKey Specifications
General
RAM
256 MB
Internal Storage
512 MB
Battery
Rechargeable Lithium-Ion
Connectivity
USB
Network
Wi-Fi 802.11 b/g
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