Chapter 9 Page 147
Chapter 9
Troubleshooting
You have several options available to you to solve problems if they
occur. Technical support options and troubleshooting tips are
provided here.
Before Calling Field Support...
Field Support Specialists are always eager to help you solve problems,
however it is a good idea to check the following items before you call
Field Support.
! Charge your eKEY as described earlier in this guide. Make sure all
the connections between the eKEY,Cradle,powersource,and
phonelinearesecure.MakesuretheeKEY is seated properly in the
eKEY Cradle.
! Perform a reset on the eKEY Cradle by inserting a paper clip into
the reset hole in the bottom of the eKEY Cradle.
! If your eKEY is not updated, perform a manual eSYNC.
! If a function fails, verify you are entering the correct code and
repeat the function.
! See Appendix A: Error Codes for assistance in diagnosing problems
that occur.
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