Appendix A Page 157
Appendix A
Error Codes
Error codes occur for a variety of reasons. The following tables list
error codes that may be displayed on your eKEY screen. Some errors
can be corrected immediately. For example, if the error
Incorrect
Shackle code
appears on your eKEY screen when you try to remove a
KeyBox from a listing, the error is easily remedied when you re-enter
thecorrectshacklecode.
Other errors require outside help. If these errors arise, review your
handbook, visit the agent website, or call Field Support for service at
(877) 699-6787.
These error messages may appear on the eKEY screen when you
perform a function:
No. Error Messages Action
1 DATA CORRUPTION Take your eKEY to your KeyBox
office.
2 KEY NOT UPDATED
ESYNC
eSYNC may have been interrupted.
Perform a manual eSYNC.
3 KEY NOT UPDATED
CALL OFFICE
The Key is not authorized by the
association. Contact your KeyBox
office for instructions.
4 INCORRECT PIN Repeat the function being careful to
enter the correct PIN code.
5 INCORRECT SHACKLE
CODE
Repeat the function being careful to
enter the correct shackle code.
6 INCORRECT UPDATE
CODE
Verify that you have the correct
update code and repeat the
MANUAL
UPDATE
function.
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