10 TEGAM WAY • GENEVA, OHIO 44041 • 440-466-6100 • FAX 440-466-6110 • sales@tegam.com
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Once you have verified that the cause for 1750 malfunction cannot be solved in the field and the need
for repair and calibration service arises, contact TEGAM customer service to obtain an RMA, (Returned
Material Authorization), number. You can contact TEGAM customer service via the TEGAM website,
www.tegam.com
or by calling 440.466.6100 (All Locations) OR 800.666.1010 (United States Only).
The RMA number is unique to your instrument and will help us identify you instrument and to address
the particular service request by you which is assigned to that RMA number.
Of even importance, a detailed written description of the problem should be attached to the instrument.
Many times repair turnaround is unnecessarily delayed due to a lack of repair instructions or of a detailed
description of the problem.
This description should include information such as measurement range, and other instrument settings,
type of components being tested, are the symptoms intermittent?, conditions that may cause the
symptoms, has anything changed since the last time the instrument was used?, etc. Any detailed
information provided to our technicians will assist them in identifying and correcting the problem in the
quickest possible manner. Use a copy of the Repair and Calibration Service form provided on the next
page.
Once this information is prepared and sent with the instrument to our service department, we will do
our part in making sure that you receive the best possible customer service and turnaround time
possible.
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