Versa User Manual www.teledynetekmar.com
The Benchmark Test is a general troubleshooting tool. It is designed to test the components of the Versa and the to
ensure that the instrument is in working order. If any part of the Benchmark Test fails, the failure should be addressed
before analysis of samples is attempted.
The Benchmark Test is accessible by clicking Tools | Benchmark tab. For screenshots and further information, see the
Benchmark tab section in the Versa TekLink™2G chapter of the user manual. To start the Benchmark Test, click the Start
Benchmark button. Some tests will be completed automatically, while others will require user intervention. If user
intervention is required, read the directions and answer accordingly, via the Yes or No button. Make sure to give the
instrument the necessary time to complete the task as directed by the Benchmark Test. You may stop the Benchmark
Test at any time by clicking the Stop Benchmark button. You can advance to any test header if you would like to test
only certain functionality.
If you need assistance solving a problem, follow these steps:
1. Write down the serial number of the instrument.
2. Note the type of problem you are having. Write down the conditions under which the problem occurred, the
display, activity, or result that indicated the presence of a problem.
3. Have all pertinent information, including the manual, available before you call. Your service representative may
refer to diagrams or other information contained in your manual.
4. Call Teledyne Tekmar:
Teledyne Tekmar Customer Support Center:
U.S.A. and Canada: (800) 874-2004 or tekmarsupport@teledyne.com
Outside the U.S.A.: Country Code + 1 (513) 229-7000
or tekmar_intltech@teledyne.com
Troubleshooting
Maintenance & Troubleshooting • Page 7-6
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