–IfyoursystemisinstalledwiththeWindows8.1operatingsystem,useeithertheRemove
everythingandreinstallWindowsfunctionortherecoverydiscstorestorethesystemtothe
factorystate.
Iftheproblempersists,havethecomputerserviced.
•Problem:Myscreengoesblankwhilethecomputerison.
Solution:Yourscreensaverorpowermanagementmighthavebeenenabled.Doeitherofthefollowing:
–TouchtheTrackPointpointingdeviceortheThinkPadtrackpad,orpressakeytoexitthescreensaver.
–Pressthepowerbuttontoresumefromsleeporhibernation.
Beeperrors
Table7.Beeperrors
Problem
Solution
Oneshortbeep,pause,threeshortbeeps,pause,three
moreshortbeeps,andoneshortbeep
Thememorymodulehasaproblem.Havethecomputer
serviced.
Threeshortbeeps,pause,oneshortbeep,pause,one
moreshortbeep,andthreeshortbeeps
PCIresourceallocationfailure.Poweroffthecomputer
andremovethePCIdevices.Ifthebeepspersist,have
thecomputerserviced.
Onelongandtwoshortbeeps
Thevideofunctionhasaproblem.Havethecomputer
serviced.
Fourcyclesoffourshortbeeps
TheSecurityChiphasaproblem.Havethecomputer
serviced.
FiveshortbeepsThesystemboardhasaproblem.Havethecomputer
serviced.
Fiveshortbeeps,pause,fiveshortbeeps,andpause
Continuetobootimmediatelywhentheerrorwas
detected.
Memorymoduleproblems
Printtheseinstructionsnowandkeeptheinstructionswithyourcomputerforreferencelater.
Ifyourmemorymoduleisnotoperatingproperly,checkthefollowingitems:
1.Checkforerrormessagesduringstartup.
Followtheappropriatecorrectiveactionsforpower-onself-test(POST)errormessages.
2.VerifythatthelatestUEFIBIOSforyourmodelhasbeeninstalled.
3.Verifythepropermemoryconfigurationandcompatibilityincludingthemaximummemorysizeandthe
memoryspeed.
4.RuntheLenovoSolutionCenterprogram.
Networkingproblems
Thefollowingarethemostcommonnetworkingproblems:
Ethernetproblems
•Problem:Thecomputercannotconnecttothenetwork.
Solution:Makesurethat:
–
The supported dock is connected correctly to your computer.
Chapter7.Troubleshootingcomputerproblems87