ThinkPad Yoga14 - Chapter 7. Troubleshooting computer problems; Computer stops responding

Chapter7.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
Thischaptercontainsthefollowingtopics:
•“Diagnosingproblems”onpage83
•“Troubleshooting”onpage83
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notes:
•TheLenovoSolutionCenterprogramalsoisavailablefordownloadedat:
http://www.lenovo.com/diags
•IfyouareusingotherWindowsoperatingsystemratherthanWindows7orWindows8.1,youcanfindthe
latestinformationaboutdiagnosticsforyourcomputerat:
http://www.lenovo.com/diags
IfyourcomputerisinstalledwiththeWindows7operatingsystem,whenyouaresettingupyourcomputer,
theLenovoSolutionCenterprogrampromptsyoutocreaterecoverymedia,whichyoucanusetorestore
theharddiskdriveorhybriddrivetothefactorydefaultstate.Formoreinformation,see“Creatingand
usingarecoverymedia”onpage99
.
ToruntheLenovoSolutionCenterprogram,see“Lenovoprograms”onpage12.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheLenovoSolutionCenter
program,saveandprintthelogfilescreatedbytheprogram.Youwillneedthelogfileswhenyouspeaktoa
Lenovotechnicalsupportrepresentative.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen
youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto
solvetheproblembyyourself.
Computerstopsresponding
Printtheseinstructionsnowandkeeptheinstructionswithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive(youcannotusetheTrackPointpointingdeviceorthe
keyboard),dothefollowing:
1.Pressandholdthepowerbuttonforfoursecondsormoretoturnoffthecomputer,andthenrestartthe
computerbypressingthepowerbutton.
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