ThinkPad Yoga14 - Chapter 10. Getting support

Chapter10.Gettingsupport
ThischapterprovidesinformationaboutgettinghelpandsupportfromLenovo.
•“BeforeyoucontactLenovo”onpage131
•“Gettinghelpandservice”onpage131
•“Purchasingadditionalservices”onpage133
BeforeyoucontactLenovo
Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror
codes,runningdiagnosticprograms,orbyconsultingtheLenovoWebsite.
Registeringyourcomputer
RegisteryourcomputerwithLenovo.Formoreinformation,see“Registeringyourcomputer”onpage17.
Downloadingsystemupdates
Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.
Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthescreen:
http://www.lenovo.com/support
Recordinginformation
BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.
Recordingproblemsymptomsanddetails
Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp
asquicklyaspossible.
•Whatistheproblem?Isitcontinuousorintermittent?
•Isthereanerrormessage?Whatistheerrorcode,ifany?
•Whatoperatingsystemareyouusing?Whichversion?
•Whichsoftwareapplicationswererunningatthetimeoftheproblem?
•Cantheproblembereproduced?Ifso,how?
Recordingsysteminformation
Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.
•WhatisthenameofyourLenovoproduct?
•Whatisthemachinetype?
•Whatistheserialnumber?
Gettinghelpandservice
Ifyouneedhelp,service,technicalassistance,orjustwantmoreinformationaboutLenovoproducts,you
willfindawidevarietyofsourcesavailablefromLenovotoassistyou.Thissectioncontainsinformation
aboutwheretogoforadditionalinformationaboutLenovoandourproducts,whattodoifyouexperiencea
problemwithyourcomputer,andwhomtocallforserviceshoulditbenecessary.
©CopyrightLenovo2014
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