Toro 08743 - Chapter 3:Troubleshooting; GEARS - the Systematic Approach to Defining, Diagnosing and Solving Problems

GEARS–TheSystematicApproachtoDening,
DiagnosingandSolvingProblems
1.GatherInformation
•Informationreportedbythecustomer
•Informationobservedbyyou
•Establishthewhat,whereandwhenoftheissue
2.EvaluatePotentialCauses
•Considerpossiblecausesoftheproblemtodevelopahypothesis
•Narrowdownthefocusoftheproblem
3.AssessPerformance
•Ensurethatyouhaveallthenecessarytoolsfortesting
•T estallpotentialcausesofthefailure
•Reevaluateandcreateanewhypothesisifnecessary
4.Repair
•Returntheunittoservicebyrepairing,rebuildingorreplacing
5.SolutionConrmation
•Didtheissuegoaway
•Wastherootcauseoftheissuecorrectlyrepaired
•Arethereanyothernewsymptoms
Troubleshooting:AttachmentElectricalProblemsPage3–2
SandPro
®
3040and5040
20251SLRevA