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© 2015 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO2008A/2508A/3008A/3508A/4508A/5008A
ERROR CODE AND TROUBLESHOOTING
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* AccessFailed or KeyMismatch
[F109_5] Key consistency error (encryption key for ADI-HDD is damaged)
Take measures given in the following table according to the messages displayed in the SRAM Key
Status and FROM Key Status fields.
Remarks:
If the error is not cleared, reinstallation of the system firmware, system software and application
is needed. ([4]+[9] Power-ON)
KeyMismatch KeyMismatch <The error occurs when the SYS board is replaced>
Recover the license on the SYS board. (Transfer the license
from SYS-SRAM to SYS-FROM.)
P. 9-19 "9.2.4 Precautions and procedures when replacing
the SYS board"([E]Restore license)
<The error occurs except when the SYS board is replaced>
Recover the license on the SRAM board. (Transfer the license
from SYS-FROM to SYS-SRAM.)
P. 9-25 "9.2.8 Precautions and procedure when replacing
the SRAM"([I]Backup license)
Classification Contents
Other service call Key consistency error - Encryption key for ADI-HDD is
damaged.
Check item Measures
Encryption key status confirmation Check the message displayed by [3] + [C] + [POWER] 5. Key
Backup Restore.
SRAM Key
Status
FROM Key
Status
Measure
* AccessFailed Replace the SYS board.
P. 9-19 "9.2.4 Precautions and procedures when replacing
the SYS board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] 2. Restore SRAM Data from USB
(For details, see "12.1.4Cloning procedure [B]Restore
procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in P. 9-19 "9.2.4
Precautions and procedures when replacing the SYS
board".
[C]Restore ADI key (only when ADI-HDD is installed)
[D]Restore encryption key
[E] Restore license
AccessFailed * Replace the SRAM board (for the SYS board).
P. 9-25 "9.2.8 Precautions and procedure when replacing
the SRAM" (all steps)
OK KeyNull/
KeyBroken
Recover the ADI key on the SYS board.
P. 9-19 "9.2.4 Precautions and procedures when replacing
the SYS board" ([C]Restore ADI key)
SRAM Licence
Status
FROM Licence
Status
Measure
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