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ERROR CODE AND TROUBLESHOOTING
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[F121] Database abnormality (user information management database)
[F122] Database abnormality (message/job log management database)
Classification Error item
Other service call Login after the startup fails in any starting mode because user
management database is corrupted.
Check item Measures
Setting 1. Delete the log in the following procedure:[5] + [C] +
[POWER] 4. Initialize database 1. LDAP database
(to delete user database) (Note that all user, role, group
and accounting data will be deleted.)
2. If the error is not recovered, reinstall the system software.
([4] + [9] + [POWER] -> 4. System Software(HD data))
Notes:
• If you rebuild the databases with a job remaining,
delete it after finishing.
• When “Rebuilding all databases” is performed, all
data including log/user/role/group/department
information and address book data are deleted. If
you back up the data in advance, they will be
recovered by restoring them after rebuilding the
database.
Classification Error item
Other service call Login after the startup fails in any starting mode because log
management database is corrupted.
Check item Measures
Setting 1. Delete the log in the following procedure: [5] + [C] +
[POWER] 4. Initialize database 2. Log database
(jobs and messages) (Note that all job and message logs
will be deleted.)
2. If the error is not recovered, reinstall the system software.
([4] + [9] + [POWER] -> 4. System Software(HD data))
Notes:
• If you rebuild the databases with a job remaining,
delete it after finishing.
• When “Rebuilding all databases” is performed, all
data including log/user/role/group/department
information and address book data are deleted. If
you back up the data in advance, they will be
recovered by restoring them after rebuilding the
database.
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