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ERROR CODE AND TROUBLESHOOTING
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5
[F100_2] HDD format error (HDD encryption key data damaged - both boards)
Take appropriate countermeasures shown in the table below according to the messages displayed in
"SRAM Key Status" and "FROM Key Status".
Remarks:
If the error is not cleared, reinstallation of the system firmware / system software and application
is needed. ([4]+[9] Power-ON)
* AccessFailed, KeyNull or KeyBroken
Classification Contents
Other service call HDD format error: Encryption key data of both the SYS board
and the SRAM board for the SYS board are damaged.
Check item Measures
Encryption key status Check the displayed message. ([3] + [C] + [POWER] 5. Key
Backup Restore)
SRAM Key
Status
FROM Key
Status
Measure
* AccessFailed Replace the SYS board.
P. 6-18 "6.2.4 Precautions and Procedures when replacing
the SYS board" (all steps)
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] 2. Restore SRAM Data from USB
(For details, see "9.1.4Cloning procedure [B]Restore
procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in "6.2.4Precautions
and Procedures when replacing the SYS board".
[C] Restore ADI key (only when ADI-HDD is installed)
[D]Restore encryption key
[E] Restore license
AccessFailed * Replace the SYS board.
P. 6-22 "6.2.5 Precautions and procedure when replacing
the SRAM board (for the SYS board)" (for the SYS board, all
steps)
KeyNull/
KeyBroken
KeyNull/
KeyBroken
<No USB backup data>
1. Reinstall the system software.
P. 8-4 "8.2 Firmware Updating with a USB Device"
<With USB backup data: All key data recovery>
1. Recover all the data on the SRAM board.
[5] + [9] + [POWER] 2. Restore SRAM Data from USB
(For details, see "9.1.4Cloning procedure [B]Restore
procedure")
2. Recover the encryption key/license on the SYS board.
Follow the procedures below noted in "6.2.4Precautions
and Procedures when replacing the SYS board".
[C] Restore ADI key (only when ADI-HDD is installed)
[D]Restore encryption key
[E] Restore license
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