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Toshiba e-Studio477s - Key Consistency Error

Toshiba e-Studio477s
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© 2013-2016 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO477S/527S/477SL
ERROR CODE AND TROUBLESHOOTING
5 - 59
5
[F109_0] Key consistency error (Consistency check operation error)
[F109_1] Key consistency error (SRAM encryption AES key data damage)
[F109_2] Key consistency error (Signature Check public key damage)
Classification Contents
Other service call Key consistency error - Key consistency check on each key
data fails.
Check item Measures
Setting Reboot the equipment.
If it cannot be recovered, reinstall the software in the
following procedure.
1. Install the system firmware.
2. If the error cannot be solved after installing the system
firmware, reinstall the system software and application
program.
P. 8-7 "8.2.4 Update procedure"([A]Updating firmware)
SRAM board (for SYS board) If the error is not cleared after the software reinstallation,
replace the SRAM board.
P. 6-22 "6.2.5 Precautions and procedure when
replacing the SRAM board (for the SYS board)"
SYS board If the error is not cleared after this (see above), replace the
SYS board.
P. 6-18 "6.2.4 Precautions and Procedures when
replacing the SYS board"
Replacement part Measure
SRAM board
SYS board
Classification Contents
Other service call Key consistency error - AES key data used for SRAM
encryption are damaged.
Check item Measures
Setting Reboot the equipment.
If it cannot be recovered, reinstall the software in the
following procedure.
1. Install the system firmware.
2. If the error cannot be solved after installing the system
firmware, reinstall the system software and application
program.
P. 8-7 "8.2.4 Update procedure"([A]Updating firmware)
Classification Contents
Other service call Key consistency error - Public key data used for Integrity Check
are damaged.

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