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ERROR CODE AND TROUBLESHOOTING
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5.4 Other errors
5.4.1 Equipment operation disabled after the installation of option(s)
Check if the optional board is installed properly.
5.4.2 Wireless LAN connection disabled
The connection state and settings of the Wireless LAN can be checked with [USER FUNCTIONS]
[ADMIN] [WIRELESS LAN] [SETTING CHECK].
Confirm the settings with the administrator.
• “NIC INITIALIZING” does not disappear at the time of the power being turned ON and it disappears
after 6 minutes with the NIC initializing time-out. In this case, the connection to the Wireless LAN did
not succeed even though “NIC INITIALIZING” disappears.
• The connection to the Wireless LAN cannot be made if the Access Point to be connected is not
found or security settings are not correct.
5.4.3 "Invalid Department Code" is displayed
Log in to TopAccess as an administrator, select [Authentication] on the [User Management] tab, and
then check whether Department Setting is enabled or disabled.
Department Setting is enabled:
• Log in to TopAccess as an administrator, select [Authentication] on the [User Management] tab, and
then check User Management Setting.
• Confirm the settings of 08-3805 in the setting mode.
Department Setting is disabled:
• Log in to TopAccess as an administrator, select [Authentication] on the [User Management] tab, and
then check User Management Setting.
5.4.4 Ethernet disabled in half-duplex communication
The Ethernet of this equipment does not support half-duplex communication.
When the port setting of the switch is fixed at half-duplex communication, use any of 10/100/1000
Mbps, full-duplex fixed communication mode or auto-negotiation function.
In addition, select the setting of the equipment corresponding to that of the switch.
([ADMIN] > [NETWORK] > [ETHERNET])
Check the set communication speed as follows if required:
[ADMIN] > [NETWORK] > [ETHERNET]
5.4.5 "Authentication Failed" is displayed
• Reset the service password
Reset the service password by accessing [USER FUNCTIONS] -> [ADMIN] -> [GENERAL] ->
[PASSWORD SETUP] -> [RESET SERVICE PASSWORD].
• Initialize the SRAM
Refer to P. 6-22 "6.2.5 Precautions and procedure when replacing the SRAM board (for the SYS
board)", and perform P. 6-24 "[D] Clear SRAM system storage area" and following steps.
• Replace the SRAM board
Refer to P. 6-22 "6.2.5 Precautions and procedure when replacing the SRAM board (for the SYS
board)", and replace the SRAM board.
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