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ERROR CODE AND TROUBLESHOOTING
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5.3.10 MFP access error
[6007] Unsuccessful User Login to MFP
[6008] Failed to connect on External Role Base Access Control (LDAP) Server
[6013] Connection failure to the authentication server
[6014] The authentication server that cannot be accessed is detected
[6032] Card related error: Expired card
Classification Error item
MFP access error User authentication cannot be done because connection to
the authentication server has failed.
Check item Measures
Setting Check if the operating status of the server and connection
from an MFP have been confirmed.
Classification Error item
MFP access error User authentication cannot be done because connection to
an external RBAC server has failed.
Check item Measures
Setting Check if the operating status of the server and connection
from the MFP have been confirmed.
Classification Error item
MFP access error Failed to connect to the authentication server.
Check item Measures
Setting Check that the server setting is proper by accessing
[TopAccess] -> [Administration] -> [Maintenance] -> [Directory
Service].
When "Auto" is selected as the authentication method, this
error may output to the log depending on the environment.
Classification Error item
MFP access error The authentication server that cannot be accessed is
detected.
Check item Measures
Setting Check if the authentication server is down since the access to
the authentication server is not available. The unavailable
authentication server is accessed again if the time set in 08-
8788 passes or the power of the equipment is turned OFF
and back ON.
Classification Error item
MFP access error The card cannot be used because it has expired.
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