Toshiba e-Studio477s - Page 193

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ERROR CODE AND TROUBLESHOOTING
5 - 89
5
[5414] Invalid device file error / TOSHIBA Global remote monitoring system error
[5415] Communication error / TOSHIBA Global remote monitoring system error
[5416] Setting files / system software update error / TOSHIBA Global remote monitoring system
error
[5417] System software error / TOSHIBA Global remote monitoring system error
Check item Measures
Setting of a cloud server Contact the administrator of the cloud server.
Classification Error item
Invalid device file A device file to be sent to a cloud server from the equipment
has been damaged.
Check item Measures
Communication environment • Check the connection of the network cable.
• Check the connection of network devices.
If there is no problem with the network environment, reinstall
the system software.
Classification Error item
Communication error Communication with a cloud server has failed.
Check item Measures
Setting Check the connection and the settings of network devices
and the cloud server.
Classification Error item
Update failure of system software /
setting files of the equipment
The system software and the setting files of the equipment
cannot be updated because there is an ongoing job.
Check item Measures
Communication environment Retry the update of the setting files and the system software.
If the same error occurs more than one time, contact the
administrator of the cloud server.
Classification Error item
Invalid system software / setting files
of the equipment
The system software and the setting files of the equipment
that have been downloaded from a cloud server have been
damaged.
Check item Measures
Communication environment Retry the downloading of the setting files and the system
software.
Check if the network cable is disconnected. Check the
connection of network devices. If there is no problem with the
network environment, contact the administrator of the cloud
server.