About Your Epic 430
TM
Printer
43-06955 - Rev Q Page 5
Technical and Sales Support
Your printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is
how we can help you:
On-line Technical Support
Our web site at www.transact-tech.com is your on-line portal to obtaining
technical assistance with your TransAct
®
printer. Click on Ithaca link and then
the Technical Support link to find support information for your Epic 430
TM
printer. Our on-line support site also includes a convenient e-mail assistance
request form, where you can submit support requests 24 hours a day, and
receive a return contact from a TransAct support technician during regular
business hours.
Telephone Technical Support
Live telephone support is available Monday through Friday from 8 AM to 5 PM
local time, excluding holidays. We can provide general information about
programming for your Epic 430
TM
printer, technical support, documentation, or
assistance in sending a printer for service. To obtain telephone support,
contact the number below for your region and ask for Technical Support.
Eastern United States: 1.877.7ITHACA (1.877.748.4222), Fax: 607.257.3911
Western United States: 1.877.822.8923, Fax: 702.254.7796
United Kingdom: 011-44-170-977-2500, Fax: 011-44-170-977-2505
To help us serve you faster, please have the following information ready when
you call:
The Model Number and Serial Number of the printer.
A list of any other peripheral devices attached to the same port as the
printer.
What application software, operating system, and network (if any) you are
using.
What happened and what you were doing when the problem occurred.
How you tried to solve the problem.
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