About Your Epic 430
TM
Printer
Page 6 43-06955 - Rev Q
Return Materials Authorization and Return Policies
If a support technician determines that the printer should be serviced at a
TransAct facility, and you want to return the printer for repair, we will issue you
the Returned Materials Authorization (RMA) number that is required before
returning the printer. Repairs are warranted for 90 days from the date of repair
or for the balance of the original warranty period, whichever is greater. Please
prepare the printer being returned for repair as follows:
Pack the printer to be returned in the original packing material.
Packing material may be purchased from TransAct's Ithaca Facility.
Do not return any accessories unless asked to do so by a support
technician.
Write the RMA number clearly on the outside of the box.
Service Programs
TransAct Technologies Incorporated has a full service organization to meet
your printer service and repair requirements. If your printer needs service,
please contact your service provider first. If any problems still persist, you can
directly contact the Technical Support department at the numbers listed above
for a return authorization number. Customers outside the United States and
United Kingdom should contact your distributor for services. TransAct offers
the following service programs to meet your needs.
Extended Warranty.
Depot Repair.
Maintenance Contract.
Internet Support.
Sales Support
To order supplies, receive information about other Ithaca products, or obtain
information about your warranty, contact our Sales Department at the contact
telephone or fax numbers listed below. To receive information on International
distribution, visit our web site at www.transact-tech.com.
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