Issue 1.3 September 2007
38
Hold
Description: System Hold allows you to temporarily disconnect from
a telephone call, yet retain the ability to re-connect with
the call at a later time. While the caller is on hold, he
may be connected to a music source so that he is
certain he has not been disconnected from your
system.
Exclusive Hold provides a greater degree of ownership
of a held call than system hold and may be subject to
different timing parameters than a call placed on
system hold. Exclusive Hold only applies to CO lines.
Internal calls may not be placed on Exclusive Hold.
Types: System Hold
Exclusive Hold
System Hold
Placing a call on Hold:
1. You are in conversation with another party (intercom or external).
2. Press [HOLD]. The other party is on hold. You may use your
telephone normally.
Retrieving a held call with a DSS appearance on your phone:
1. Press the flashing [DSS] or [CO] key that is associated with the
station or CO line that is on hold.
2. You will be connected with the held caller.
Retrieving a station or line not appearing on your phone:
1. Lift Handset or press [SPK].
2. Press the [TRF/FL] key. You will be connected to the station that
you previously held.
Exclusive Hold
Placing a Call on Exclusive Hold:
1. You are in conversation with an external party.
2. Press [HOLD] twice (two times). The other party is on exclusive
hold. You may use your telephone normally. All other stations with
an appearance of the line will continue to see the line as busy (solid
Red light). If your phone has an appearance of the CO line, the
LED will be green and "double wink" while you have the call on
Exclusive Hold.
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