Troubleshooting
When the Vaddio camera connected to the OneLINK device doesn't behave as you expect, check the color
of the camera's indicator light before you do anything else – but keep in mind that the camera's indicator
can be turned off in the administrative interface.
n Purple – booting or in standby (low power) mode.
n Blue – normal operation.
n Red – Tally function; the camera is on-air.
n Blinking red – fault condition.
n Yellow – firmware update in progress.
Now check the OneLINK device's web interface for error messages. The EZIM (if one is used) tends to run
warm, which is normal.If the system detects that the temperature is too high, a temperature fault message
will appear at the top of the web interface page.
If neither of these reveal the problem, use this table to determine whether it's time to call Vaddio Technical
Support.
What is it doing? Possible causes Check and correct
Nothing.
The camera is not
receiving power.
The camera is not connected to the
EZIM (if an EZIM is used).
Plug the EZIM into the camera.
The OneLINK device's power pack is
not plugged in to main power, or the
EZIM (if one is used) is not connected to
the main OneLINK unit.
Plug the power pack into a wall outlet, or
connect the EZIM to its OneLINK base
unit.
At least one of the cables is bad. Replace the bad cable.
The wall outlet is not active. (Check by
finding out if it powers something else,
such as a laptop or phone charger.)
Plug the OneLINK power pack into a
different outlet.
"He's dead, Jim." Contact your reseller or Vaddio Technical
Support.
Camera does not
finish booting or
does not go to the
ready state.
Camera firmware may be out of date. Check the camera's firmware version;
update the camera firmware if necessary.
Possible cable issue. Test with shorter cables.
Try re-terminating the cable.
The camera is on,
but its web interface
is not available.
A cable is not connected. Make sure all network and OneLINK
cables are connected.
The network or OneLINK cable is bad. Replace the bad cable.
The camera is not using the IP address
you browsed to.
Vaddio cameras:Press the Data Screen
button on the remote to see the camera's
IP address.
No communication
with camera
Ethernet or RS-232 cable is connected
to the wrong port at one end.
Check the cables from the EZIM or
OneLINK device to the camera.
The wrong cable is connected (standard
Cat-5e cable where a custom Cisco
cable is needed, or vice-versa) or the
Be sure you are using the right cable.
If using a custom Cisco cable, be sure it
is connected according to the instructions
65
Integrator's Complete Guide to the OneLINK HDMI Camera Extension
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