Summit & Summit 800
Feature Description and Operation Manual Issue 1.2
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Table of Contents
1. Introduction .......................................................................... 1
1.1 Manual Application ...................................................................... 1
1.2 Manual Organization .................................................................... 1
1.3 Feature Information ..................................................................... 1
1.4 Buttons & Term Variations .......................................................... 2
2. System .................................................................................. 3
2.1 8-Digit Station Numbering Plan .................................................. 3
2.2 Account Code ............................................................................... 4
2.3 Alarm Signal/Door Bell ................................................................ 6
2.4 Authorization Codes (Password) ............................................... 8
2.5 Auto Call Recording .................................................................. 11
2.6 Auto Call Release ....................................................................... 13
2.7 Automatic Call Distribution (ACD)............................................ 14
2.7.1 ACD Caller Controlled ICLID Routing ................................................ 14
2.7.2 ACD Statistics Report ....................................................................... 15
2.7.3 Agents .............................................................................................. 17
2.7.3.1 Agent Auto Connect/Zap Tone ............................................................ 17
2.7.3.2 Agent Automatic Wrap-Up .................................................................. 18
2.7.3.3 Agent Help Request ........................................................................... 19
2.7.3.4 Agent Id Login/Logout ......................................................................... 20
2.7.3.5 Agent On/Off Duty w/Reason Code ..................................................... 23
2.7.3.6 Agent Queued Calls Display ............................................................... 25
2.7.4 Announcements ................................................................................ 27
2.7.5 Auto ACD DND Unavailable Service ................................................. 29
2.7.6 Calls-In-Queue routing ...................................................................... 30
2.7.7 Calls-In-Queue Page Alert ................................................................ 31
2.7.8 Event Messages ............................................................................... 33
2.7.9 Group Mail Box ................................................................................. 34
2.7.10 Group Name ..................................................................................... 35
2.7.11 Incoming Call Routing ....................................................................... 36
2.7.12 Supervisors ....................................................................................... 37
2.7.12.1 Agent Call Monitor .............................................................................. 37
2.7.12.2 Agent Status Control........................................................................... 39
2.7.12.3 Group Status Display .......................................................................... 40
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