Vertical summit - Event Messages

Summit & Summit 800
Feature Description and Operation Manual Issue 1.2
33
Web Admin.
STATION GROUP
DATA
Station Group Assignment ACD Group Type
Station Group Attributes CIQ #1,#2,#3 Page Alert
Threshold, Announcement Location ,Page Zone, Announcement
Delay Time, Announcement Repeat Time
Station Group Assignment

VSF-VM Group Type
Related Features
 Station Groups
 Integrated Auto Attendant/Voice Mail
 Internal/External & All Call Page
Hardware
2.7.8 Event Messages
Description
Each ACD group sends messages for group and agent events over a defined Serial or TCP/IP
port. These event messages are employed by 3rd party applications to provide enhanced Call
Center functionality. Details of the event messages are provided in the iPECS 3
rd
Party Support
Guide.
Operation
System
When enabled, Event messages are sent automatically
Conditions
Programming
Keyset Admin.
STATION GROUPS
ACD Group (PGM 191)
SYSTEM ACD Pack (PGM 175-Flex button 1-Button 9)
ACD Manager Print (Output ACD Event Message) (PGM 160-
Button 13)
Web Admin.
STATION GROUP DATA
Station Group Assignment

ACD Group Type