Vertical summit - Group Status Display

Summit & Summit 800
Feature Description and Operation Manual Issue 1.2
40
To control Agent duty status
1. Dial “3”, the Agent Duty code,
2. Dial “2” to set the Agent’s On/Off Duty status,
3. Dial “0” or “1”, (“0”: Off Duty, “1”: On Duty).
Conditions
1. The Supervisor must be assigned as a Supervisor for the ACD Group and be logged
into the group to access the Group Status display information.
Programming
Keyset Admin.
NUMBERING PLAN
ACD Group Status (PGM 107-Button 7)
STATION GROUPS ACD Group (PGM 191)
ACD Group Supervisor (PGM 191-Button 18)
Web Admin.
SYSTEM ID
&NUMBERING PLAN
Flexible Numbering PlanACD Supervisor Status
STATION GROUP DATA
Station Group Assignment  ACD Group Type
Station Group Attributes

Supervisor1 ~5
Related Features
 Station Groups
Hardware
 iPECS IP or LDP Phone
2.7.12.3 Group Status Display
Description
An ACD Supervisor may view the status of each of the ACD groups to which the Supervisor is
assigned. The display will give the status of the active ACD group at the time of the request.
The display indicates the following statistics:
 Number of calls in Queue
 Wait time for the call in queue longest and
 Agents in service and available
When a call is queued to the group, the ACD Supervisor is notified, in real-time, by the LED of the
{GROUP STATUS} button. The {GROUP STATUS} button allows access to the ACD Group
Status display or the Group Status code may be used to display the status information.