Vertical summit - Attendant Call & Call Queuing

Summit & Summit 800
Feature Description and Operation Manual Issue 1.2
390
6.2 Attendant Call & Call Queuing
Description
Any station can call the Attendant by dialing the Attendant Call code “0”. When an Attendant call
experiences a busy, the call is queued to the Attendant group. The call will be delivered to the first
available Attendant.
Operation
To call the Attendant
1. Dial “0”, the Attendant Call Code.
Condition
1. Call routing order follows the order of entry in the Attendant Assignments program.
2. The Attendant is informed of a queued Attendant call by the [HOLD/SAVE] button LED
flashing. The calling intercom party will receive ring-back tone or MOH, as configured
in the system.
3. Calls to the Attendant’s station intercom number are sent to the station dialed as with
any intercom call.
4. When an Attendant calls another busy Attendant by dialing the station number, busy
tone is received and camp-on is available.
Programming
Keyset Admin.
SYSTEM
Attendant Assignment (PGM 164)
MOH Type (PGM 171-Button 2)
Attendant Call Queuing Ring back Tone (PGM 160-Button 1)
Web Admin.
SYSTEM DATA Attendant Assignment
Music Sources MOH Type
System Attributes

Attendant Call Queued Ring Back Tone
Related Features
 Attendant Positions
 Intercom Call (ICM Call)
Hardware
 iPECS IP or LDP Multi-button Phone, a 24-button phone is recommended