Vertical summit - Page 49

Summit & Summit 800
Feature Description and Operation Manual Issue 1.2
38
To enter an active Agent call from the Supervisor phone
1. Lift the handset or press the [SPEAKER] button.
2. Call the desired Agent and receive busy tone,
3. Press the {AGENT MONITOR} button, the Supervisor is connected to the active Agent call
with the microphone muted, the [MUTE] button LED is On.
To converse with the Agent and connected party
1. Press the illuminated [MUTE] button.
Conditions
1. The Supervisor must be active and logged into the Agent’s ACD group to monitor calls
in progress.
Programming
Keyset Admin.
NUMBERING PLAN
ACD Supervisor Monitor (PGM 107-Button 8)
STATION GROUPS ACD Groups (PGM 191)
ACD Group Supervisor (PGM 191-Button 18)
ACD Warning Tone (PGM 191-Button 12)
Web Admin.
SYSTEM ID
&NUMBERING PLANS
Flexible Numbering PlanACD Supervisor Monitor
STATION GROUP DATA
Station Group Assignment  ACD Group Type
Station Group Attributes Supervisor (1 to 5), ACD Warning
Tone
Related Features
 Station Groups
Hardware
 iPECS IP or LDP Phone