June 11, 2015, 715004754 Rev. A
Page 104
7.3 Troubleshooting
This section provides some causes of errors and recommended troubleshooting
actions for the detector hardware and chromatography. Keep in mind that the source
of apparent detector problems can be within the chromatography or your other
instruments as well as the 2414 RI detector.
Most detector problems are relatively easy to correct. If you are unable to correct a
problem or a failed condition, contact Waters Technical Service.
7.3.0.1 When you contact Waters
To expedite your request for service, have the following information available when
you call Waters Technical Service:
• 2414 RI detector serial number
• Problem symptom(s)
• RIU-FS or measurement range in RIU mode, or sensitivity setting in 410 mode
• Internal oven temperature
•Flow rate
•Filter setting
• Type of column, column temperature setting
• Operating pressure
•Solvent(s)
• System configuration (other components)
7.3.0.2 Diagnostic tests and error messages
You can select diagnostic tests to help you troubleshoot basic system problems. Refer
to “Performing diagnostic functions” on page 98, for diagnostic test descriptions and
instructions on how to use them.
Error messages that can appear as you start up or operate the detector and
suggested corrective actions appear in the Online Help.
Note: Power surges, line spikes, and transient energy sources can adversely affect
detector operations. Be sure that the detector’s electrical supply is properly grounded
and free from any of these conditions.
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