Xerox 3635MFP - Phaser B/W Laser - Troubleshooting Common Issues; Problem Solving Procedure

Access CWIS
Xerox Phaser 3635 System Administration Guide 161
2. In the URL field, enter http:// followed by the IP Address of the machine. For
example: If the IP Address is 192.168.100.100, enter the following into the URL field:
192.168.100.100.
3. Press [Enter] to view the Home page.
4. Click a tab to access the desired page, or click on the Index icon at the top of the
machine web page to access the index and contents list.
Network Factory Default button
This button can be found on the [Status] tab and is used to reset Network parameters to
factory default values from the Internet. It causes the machine to set all Network values
back to factory default. This will cause an Immediate Image Overwrite of any incomplete
print or network scan jobs being processed when the Network Controller is rebooted.
Once the button is selected, the following will occur:
1. If the System Administrator is already authenticated as an administrator the
machine will reboot. The web-browser will not be able to connect to the machine via
the Web UI until the network controller has reset.
2. If the System Administrator is not already authenticated, the Administration
Authentication screen will appear so authentication can be performed. Once this has
successfully occurred, the Administration Authentication screen will close and the
machine will reboot. The web browser will not be able to connect to the machine via
the CWIS until the Network Controller has been reset.
General
The General page allows you to view the Name, Location, IP Address and Status of the
machine.
1. At your Workstation, open the web browser, enter the TCP.IP Address of the machine
in the Address bar.
2. Press [Enter].
3. Click on the [Status] tab.
4. Click on the [General] link.
Rebooting the machine
It is possible to reboot the machine from CentreWare Internet Services by clicking on
[Reboot Machine]. The Network Controller takes approximately 5 minutes to reboot and
network connectivity will be unavailable during this time.
Alerts
The Alerts page allows you to view all current alert messages. Each alert will specify what the
problem is and a solution to the problem.
1. At your Workstation, open the web browser, enter the TCP/IP Address of the machine
in the Address bar.