Remedy: Remove and reinsert the cable connection between the printer and the
controller. Power off and on both the printer and the controller. If the problem persists,
call the Customer Support Center.
127-311
Cause: Detected a fatal error by the controller.
Remedy: Power on/off both the controller and the printer. If the problem persists,
contact the Customer Support Center.
General problems
Fuser: Copy/print paper size, type, and weight selections do not match the installed fuser
Cause: While attempting to copy or print, the machine’s UI displays an error message
stating that it is unable to copy/print on the selected paper with the current Fuser
Assembly.
Remedy: Perform one of the following:
• Replace the fuser assembly with one that supports the specific paper size, type, and
weight selections that were chosen for the current job.
• Continue with the copy/print job by pressing Start on the UI.
Note
The fuser assembly may be damaged as a result of pressing Start and overriding
the current fuser width settings.
• Cancel the current copy/print job.
The machine will not power ON
Remedy:
• Check the power cord installation.
• Firmly press the ON/OFF button on the top of the machine.
• Check the main power switch located inside the front door/cover. Press the ON/OFF
button.
• Check the ground fault interrupter (GFI) circuit breaker on the back of the machine.
If it is in the Off position, press the switch to the On position.
• Check to see if the AC outlet is receiving voltage. (Connect another appliance to the
outlet to verify voltage.)
Message will not clear
Remedy:
• If the fault is a paper jam, ensure that any paper is removed from the appropriate
area and that there are no hidden or small pieces of paper left behind.
• Reboot your machine by powering OFF and ON using the On/Off button at the front
of your machine.
10-29Xerox
®
Color C75 Press
User Guide
Problem solving
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