3-14
Phaser 3635MFP
IQ11, IQ12
Draft 4
Image Quality
IQ11 Stains on Back of Paper RAP
Use this RAP when the printed sheets have stains on the non-image side of the paper.
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
Perform the following:
1. Check the transfer roll, PL 9.10 Item 2. Clean as required or install a new transfer roll, PL
9.10 Item 2.
2. Check the paper path for dirt and contamination. Clean as required.
3. Check the fuser assembly for contamination. Install new components as necessary, PL
10.10 to PL 10.15.
IQ12 Poor Fusing RAP
Use this RAP when the image is improperly fused.
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer
supply while performing tasks that do not need electricity. Electricity can cause death or
injury. Moving parts can cause injury.
WARNING
Do not touch the fuser while it is hot.
Perform the following:
1. Ensure that the paper tray settings match the paper or media size in the trays. Also
ensure the media is within specification. Refer to GP 9 Paper and Media Specifications.
2. Examine the fuser assembly PL 10.10. Ensure the thermistor PL 10.12 Item 16 is clean
and in good contact with the fuser.
3. Ensure the machine is being operated in the correct environmental conditions. Refer to
GP 7 Machine Specifications.
4. If the machine has been standing in a low temperature environment for a long time, try to
bring the environment up to a warmer temperature before re-trying the machine.
5. Refer to Wiring Diagram 1. Perform the following:
• Check the wiring between CON2 on the SMPS and the fuser assembly.
• If necessary, install a new SMPS, PL 1.12 Item 3.
6. If necessary, go to the 10-100, 200 Open Fuser Error/Low Heat Error RAP.
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