June 2014
2-15
Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual
09-800 , 09-900
Status Indicator RAPs
09-800 Incompatible Toner Cartridge Fault
The Toner Cartridge is not compatible with the printer.
BSD-Reference: None
Procedure
1. Press the Information button on the Control Panel, then select the menu items listed
below to print the Supplies Information Report.
• WorkCentre 3215: [Info Pages, Supplies Info].
• WorkCentre 3225: [Machine Status, Info Pages, Supplies Info].
2. Check the toner cartridge information. Replace the Toner Cartridge if is not a genuine
Xerox® cartridge.
09-900 Imaging Unit is Incompatible/Undetected Fault
One of the following conditions exists:
• The Imaging Unit has not been installed
• The Imaging Unit is incompatible
• The maching software is unable to detect the Imaging Unit
BSD-Reference: 9.1 Xerographics
Initial Actions
Switch Off the power then switch On the power.
Procedure
WARNING
Do not perform repair activities with the power on or electrical power supplied to the
machine. The machine could activate and cause serious personal injury when the power
is on or electrical power is supplied.
DANGER: Ne pas effectuer de dépannage avec le contact principal activé ou avec l'ali-
mentation électrique appliquée à la machine: celle-ci pourrait démarrer et causer de
graves blessures.
AVVERTENZA: Non effettuare alcuna riparazione con la macchina accesa o con l'ali-
mentazione elettrica inserita. La macchina potrebbe avviarsi all'improvviso e causare
gravi ferite.
VORSICHT: Es dürfen keine Reparaturarbeiten durchgeführt werden, solange das Gerät
eingeschalten oder mit der Stromquelle verbunden ist. Das Gerät kann u.U in den Aktiv-
Zustand übergehen und somit erhebliche körperliche Schäden verursachen.
AVISO: No realice reparaciones con la máquina encendida o conectada a la corriente. La
máquina podría activarse y ocasionar daños personales graves.
Check that the Imaging Unit (Drum Caratridge) is compatible with the printer.
1. Press the Information button on the Control Panel, then select the menu items listed
below to print the Supplies Information Report.
• WorkCentre 3215: [Info Pages, Supplies Info].
• WorkCentre 3225: [Machine Status, Info Pages, Supplies Info].
2. Check the Imaging Unit information.
The Imaging Unit is compatible with the printer.
YN
Replace the Imaging Unit if it is not a genuine Xerox® cartridge.
Check the Imaging Unit (Drum Cartridge) CRUM is fully seated. The Imaging Unit connec-
tion is OK.
YN
• Check that there is no contamination present.
• Check for an open or short circuit.
• Firmly reseat the imaging Unit (Drum Cartridge).
Check the circuit of the Imaging Unit (Drum Cartridge).
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