11-9
Questions? Refer to Page 11-22 For Technical Support Instructions.
Chapter 11: Troubleshooting
Symptom/Error Message Explanation How To Respond
The strip inserted is a Glucose strip, while
the meter was expecting a Ketone strip.
1. Press 1.
2. Remove test strip.
3. Insert new test strip.
If glucose QC is due soon, the message
“Glucose QC Due in xx min." will
display on the main screen. The xx is the
countdown to expiry. If glucose QC is due
now, the message “Glucose QC Due Now”
will display on the main screen.
1. If “Glucose QC Due in xx min.”
is displayed, no action is required.
Glucose testing can proceed.
2. If “Glucose QC Due Now” is displayed,
then Glucose QC testing per your
facility’s procedures may be required
before proceeding with a glucose test.
3. Contact your system administrator if
the messages continue to display after
running the required QC tests.
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