11-13
Questions? Refer to Page 11-22 For Technical Support Instructions.
Chapter 11: Troubleshooting
Symptom/Error Message Explanation How To Respond
The Ketone QC Interval Controls Expired
option is set to Warn or Lockout and one or
more control tests is past due.
(The menu item 2–Continue appears only
if this option is set to Warn. If the option is
set to Lockout, each control test shown on
the screen must be performed before the
patient tests start.)
Perform the remaining ketone control tests
indicated in the message.
The system cannot confirm the Patient ID.
Press 1 to ReEnter the Patient ID.
Or,
Press 2 to Continue testing.
The scanned Patient ID is similar in format
to the test strip barcode.
1. Re-enter the Patient ID using the
barcode scanner or keypad.
2. If the problem persists, contact the
system administrator.
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