11-16
Questions? Refer to Page 11-22 For Technical Support Instructions.
Symptom/Error Message Explanation How To Respond
The strip inserted is a Ketone strip, while
the meter was expecting a Glucose strip.
Press 1 to replace with the expected test
strip.
Or,
Press 2 to Exit.
This test strip is not compatible with the
FreeStyle Precision Pro meter.
Repeat the scan with a FreeStyle Precision
Pro compatible test strip.
The Operator ID just entered is not on the
list of acceptable Operator IDs defined for
this meter.
(The menu item 2–Continue appears only
if this option is set to Warn.)
1. Press 1 to ReEnter the ID using the
barcode scanner or keypad.
Or,
Press 2 to Continue.
2. If the problem persists, notify the
system administrator.
Chapter 11: Troubleshooting
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