Afinia L901 - Resolving Error Messages

68 Troubleshooting
Afinia
IfErrorMessagesAppear
Iferrormessagesaredisplayedontheprintercontrolpanel,checkthefollowingtable
forthesolution.
ErrorMessage PossibleCause Solution
ClamshellOpen Theclamshellisopen. Closetheclamshell.
Theclamshellsensorisdamaged ContactTechnicalSupportforpartreplacement.
EndofRoll Endofrollisdetected. Loadanewrolloflabels.
FrontCoverOpen Thefrontcoverisopen. Closethefrontcover.
JammedCutter Debrisinthecuttingzone. 1. Turn off the printer and unplug the power
cable.
2. Cleananydebrisfromthecuttingzone.
SeeCleaningDebrisfromtheCuttingZoneon
page57fordetails.
JammedMedia Thelabelsarejammedorcannot
feedintotheprinte r.
Clearthejamandreloadthemedia.
SeeClearingaMediaJamonpage74.
Mediausedexceedsthemaximum
thicknessof0.01”(0.3mm).
Clearthejamandreplacethemedia.See
ChoosingLabelMediaonpage24.
Thetransmissive(gap)
orreflective
(blackmark)sensorisdirtyor
faulty.
Cleanthesensorwithalintfreeclothandre‐try.
Iftheerrorpersists,contactTechnicalSupport
forpartreplacement.
LowInk Aninkcartridgeislow. Replacetheinkcartrid ge.Check theinkstat u s 
iconsontheControlPanelforthecolorthatis
low.
MechError[01] Theprinterisnotreceivingthe
correctdata.
1. Checkthatthelabel&imagesizematches.
Increaseordecreasetheimagesizeslightly.
2. Cancelthejobprint(andcleartheprinter
spooler,ifneeded)andre‐try.
3. Iftheerrorpersists,contactTechnical
Support.
MechError[code]
where[code]<>01
Printermechanicalfault. NotetheerrorcodeandcontactTechnical
Support.
IfMech Error 2orMech Error 3appearsduring
installation,seeTroubleshootingPrinterSetup
onpage20.
Donotattempttorestarttheprintermore
than3timesifthesameMechErrorappears.
ContactTechnicalSupport.