SECTION 7 DIAGNOSTICS AND TROUBLESHOOTING
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7-10
7.3 WHAT TO DO IF THE A-2000 REQUIRES SERVICE
Contact your local distributor to determine where servicing will occur. If it becomes necessary
to return a unit directly to Aspect Medical Systems, follow the procedure below:
• Obtain return authorization. Contact Aspect’s Technical Service Department to obtain a
returned materials authorization (RMA) number. (The Technical Service phone number
is printed on the back cover of this manual.) The RMA number should appear on the
outside of the shipping container. Please provide the model number, serial number, and
a brief description of the reason for return.
• Use the original shipping container, if available, or equivalent packaging to protect the
product. Seal the package with plastic shipping tape rather than masking tape. Mark
shipping or storage container FRAGILE.
• If the repair or replacement is covered by the warranty, Aspect will bear the costs of
shipping the repaired or replacement product back to the user. All other shipping costs
shall be paid by the user.
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